Store Policies

Wood Disclaimer

We guarantee the structure integrity of our wood furniture, accessories and art work.  Because wood is a natural resource, it will vary in color, texture, and grain. Natural variations in wood also include grain, mineralstreaks, pinholes and knots.  These natural variations are not considered defects. Color variation is a natural occurrence due to species, region of growth, age, etc. Wood by nature will undergo expansion and contraction movements as it compensates and adjusts to changes in humidity and temperature. Cracks will naturally develop with age as wood dries out.

We do not guarantee anything we sell that is made with wood will not crack.

Return Policy

While always providing you with excellent customer service, our return policy is STORE CREDIT ONLY within one week of receiving your purchase.  We do not provide refunds.  We do not accept returns on leather or fabric items once they have been delivered.  We do not accept returns due to wood cracking or checking.  Please see our wood disclaimer for specifics regarding this.   The cost of returning an item for store credit only is at the responsibility of the purchaser.

  • Returns are not accepted on Special Order items.
  • Palomas reserves the right to refuse returns or exchanges of items that are not in as-new condition.

If returned items need to be picked up from your home, you may be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final.

Return Policy for Items Shipped via UPS Parcel Shipping

You may return your purchase for STORE CREDIT ONLY.  You will receive store credit for the cost of the merchandise.  Store credit amount will not include any shipping or delivery costs.  You must report your return request within one (1) week of receiving your purchase.  You can ship the item back to us or bring it to Palomas. Please note that shipping charges are non-refundable. Shipping back to Palomas will be at the customer's expense. Store credit will be issued once the item is received in as-new condition.

Return Policy for Items Shipped via Freight

You may return your purchase for STORE CREDIT ONLY.  You will receive store credit for the cost of the merchandise.  Store credit amount will not include any shipping or delivery costs.  You must report your return request within one (1) week of receiving your purchase. Shipping items back to Palomas will be at the customer's expense. Store credit will be issued once the item is received and inspected.

Store Credit Eligibility

Items must be in new condition to qualify for STORE CREDIT ONLY.

Damaged Items

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.  Please contact Palomas at 831-624-6120.

Freight & UPS Shipments

  • Please notify us within 48 hours if there is any evidence of damage.
  • Take pictures of all damage including external damage to packaging and damage to the enclosed item(s).
  • Do not discard of any packaging.  An agent may come to inspect.

Special Order Items

Special Order items are made especially for you and require a 50% non-refundable deposit. Once your Special Order arrives, we will contact you to arrange delivery, shipping or pick-up.

  • Returns are not accepted on Special Order items.

Cancellations

Once your payment is accepted, cancellations of any kind are not accepted.  No refunds will be given, STORE CREDIT ONLY.

Price & Product Disclaimer

All prices on our web site are subject to change without notice.  We carefully check pricing and product specifications, but occasionally errors can occur, we reserve the right to change without notice.

The prices displayed on the Palomas Home Furnishings web site are quoted in U.S. dollars and are valid and effective only within the United States. Prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees, state and local sales or use taxes that may apply to your order.

If you have purchased and item on our website and we notice that there are any discrepancies to pricing and/or specifications, you will not be charged.  We will contact you as soon as we receive your order.  At that time, we will provide you with the accurate information. We will respect your decision and choice to proceed with your order or not.

Where a product is listed at an incorrect price due to typographical, photographic, or technical error, Palomas has the right to refuse or cancel any orders placed for product listed at the incorrect price.

The photos on our website are examples of the items we sell and may or may not be the exact item you receive.   Please contact us directly through our Contact Us page and we would be happy to help you or call us at 831-624-6120.

Palomas Home Furnishings reserves the right to change, delete, or otherwise modify the information which is represented without any prior notice.

Layaway

We offer layaway.  Please contact us for more details.

Tax

Tax will be charged as required by law.

Terms

Full payment must be made before items are shipped or delivered. Accepted payment methods include cash, check, credit or debit. Payment by Visa, MasterCard, American Express and Discover are accepted.

AS-IS Items

As-Is items have no warranties and cannot be returned or exchanged for any reason.